DHL International Express Service Introduction
DHL International Express is a market leader in the global express delivery industry. A network of 220 countries and regions covering more than 120,000 destinations (major postal code areas) to provide delivery and courier services to businesses and private customers. DHL International Express is a document or package, whether it is on-the-line, limited-time or limited-day delivery, DHL International Express can provide services to meet your needs.
DHL operating requirements and surcharges
First, DHL standard surcharges and related regulations
01. Fuel surcharge: Quote does not include fuel surcharge, monthly according to DHL official online announcement!
02. Remote surcharge: minimum charge RMB180/ticket/fuel based on RMB3.6/KG fuel; (if the address is remote, DHL can be verified according to zip code)
Notifications are valid at any time, based on DHL bills!
03. Tariff prepaid handling fee: according to RMB120.0/ticket calculation, at the same time I Division plus the handling fee per ticket RMB30.00 yuan;
(Destination tariffs, surcharges, more complex customs clearance fees, etc., which may be charged to the sender if they are changed to prepaid or customs advances are selected,)
Under normal circumstances we do not accept the sender to pay customs duties! If the recipient refuses to pay the tariff, the sender will have to pay the tariff unconditionally!
New "Change Address Surcharge": RMB100.00 per ticket;
The Corrected Address Surcharge applies to any shipment that is not delivered due to the following factors and will only be charged if the shipment is eventually delivered successfully:
a. Give incorrect or incomplete recipient address data at the time of receipt, such as the recipient's postal area, city, country, address content, etc
b. The recipient has moved away from the shipping label or the address indicated on the shipping slip, such as the recipient has been relocated, or the hotel guest has checked out at the time of delivery
c, the recipient has left the company indicated on the shipment label or consort and the company has refused to sign it
04. Overweight surcharge: cargo one-piece unilateral length of more than 120CM or single-piece billing weight of more than 70KG, subject to RMB250 / ticket fuel calculation! New "Special Processing Shipment Surcharge": RMB250.00 per ticket, additional fuel surcharge, Special Handling Shipment Surcharge" will be charged for:
a, in addition to the sender's instructions, where the shipment and its packaging marked / text and other tips, to give clear guidance shipment can not be stacked transport -
Do not stack / No Stack ;
b. Inappropriate packaging, fragile, without any packaging (naked bag), shape or shipment on the palate to prevent the second palate or other non-cargo shipment safely stacked.
05. Declared premium: Hong Kong DHL rate is calculated at 1%, minimum 100RMB/ticket, and for shipments exceeding RMB777 per ticket, you can choose to declare value service
extra protection to protect your goods from loss or damage. For each increase in RMB777, the value of the goods will be charged at RMB3.2, i.e. the declared premium.
06. Eastern European countries generally have restrictions on the weight and size of goods, a single piece is generally not more than 30KG or 50KG, a single ticket can not exceed 250KG,
Please pay attention to the weight and size of the goods when receiving the goods;
07. Angola: No more than 300KG per vote; Nigeria: no more than 70KG per ticket and unit and no textiles accepted; Tunisia: No more than 300KG per ticket
40KG can't exceed 30KG per piece; Iran: no service for documents and packages; Israel destination code "GZA" no package service; Russian country
(Except emS has services), no services are available through any other channels, no parcel service is available to Afghan cities KANDAHAR, LAGHMAN FED;
No service is available through any channel in Turkmenistan; Micronesia DHL is no more than 30KG per piece; And Brazil size limit: 98cm x 98cm x 98cm,
Single-piece billing weight can not exceed 70KG, single-ticket billing can not exceed 1000KG, if the shipment exceeds the relevant limits will be automatically returned!
08. P.O.BOX addresses (P.O. Box addresses) are not accepted in the following countries: Australia, New Zealand, Samoa, Singapore, Angola, Benin,
Egypt, Ghana, Republic of Guinea, Jordan, Kenya, Lebanon, Rwanda, Saudi Arabia, South Africa, Sudan, Syrian Republic,
United Arab States, Yemen, Belgium, Cyprus, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Portugal,
Spain, Switzerland, The United Kingdom, Canada, Potopol, the United States.
09. The following 17 countries no longer accept batteries (including built-in batteries) under any packaging terms: Azerbaijan, Brunei, Cambodia, Cyprus, Egypt,
Georgia, Gibraltar, Guam, Guernsey, British Jersey, Marshall Islands, Republic of Montenegro, Palau, South Africa, Niger, Tajikistan,
Armenia, Ghana, Ecuador, Kyrgyzstan, Nicaragua (new)
10. Original commercial invoices are required in Bulgaria, Lebanon, Mauritius, Qatar, Brunei, Chile, El Salvador, Poland
(to have information on origin), Belarus, Argentina, (to have information of origin) Indonesia, Brazil (to have tax number), Ecuador, Portugal,
Angola, Turkey, Gabon, Cura?ao, Peru, Guatemala, Kuwait, Tanzania (tax numbers are d'e.
11. Parcel shipments to Belarus are only available in the capital,Minsk-MSQ, with zip code 220,000-220999, including the Minsk airport area
(POST 220054) there is no parcel service. In addition, there is no parcel delivery service in other cities in Belarus.
12. Shipping and delivery of all goods to parts of the Indian city of Allahabad were suspended.
The zip codes for the affected areas are: 211003, 211005, 211006, 211019 and 212404.
13. Packages sent to Algeria do not accept any form of tariff advance (tariff DDP).
14. Ukraine has only eight cities where private shipments can be imported: Kyiv Dnipropetrovsk, Simseropol DONETSK Odessa, Kharkiv,
Mariupol, Lviv
15. Goods exported to Brazil are subject to a recipient tax number, and shipments imported through DHL in a private name, 1. For size requirements: 1mx1mx1m (meter).
If the unilateral more than one meter will be returned directly by the Brazilian customs 2. For those shipped to Brazil with more than 3 cases of the same product or a declared value of more than $3000,
Imports must be formally customsed, and if "Formal Import" is not indicated on the way through the way and invoice, Brazilian customs may default to a quick and fast customs clearance, and thus
Forced return to the place of shipment for the reason. DhL Brazil recommends that customers be sure to keep customers in the area for goods declared worth more than $3,000 or with more than three cases
The word "Formal Import" is indicated in the goods description column of the way order and invoice, so that Brazilian customs will recognize that the item is imported by formal customs clearance, yes
Effectively avoid returns
16. For packages in Lithuania, the customs clearance invoice must indicate the trade term DDP or DDU (tariff-to-pay or tariff advance)
17. For shipments in Saudi Arabia, the corresponding payment methods are required to be stated on the accompanying invoices, which are usually: Bank Transfer, Cheque, Intercompany
Transfer, Cash, Credit Card, Letter of Credit, and each package exported to this country requires country of origin information to be identified on the product
(e.g., "Made in China").
18. Indonesia's operating requirements: First: to Indonesia's clothing products, if the value of $250 or more, on demand
Surveyor Certificate of Origin. Second: individuals, hotels, banks, exhibitions in the name of import, or do not have or own
Any recipient of valid import identification, such as the relevant import license right, shall not be allowed to import more than 100 kg if the weight of the imported single ticket cannot be equal to or exceeded.
Third: packages sent to the recipient as individuals, if the package contains electronic or communication products (mobile phones, smartphones, I-PAD, I-Phone, PDA), etc., regardless of the relevant
The quantity of the product requires the recipient to provide an import license obtained from the Ministry of Trade in order to arrange the import
Notes and compensation regulations
1. Non-carrying items include: imitation cards, liquids, powders, food, fresh goods, medicines, corrosive articles, flammable and explosive weapons and other contraband;
The act of flushing goods, such as the above-mentioned acts caused by the Customs to seize or confiscate the goods and other penalties resulting from the payment, fines, warehouse rent, and consequestd losses, the responsibility is their own!
2. DhL will not compensate DHL for loss or delay after transshipment due to damage to express mail. Fragile goods please customers to pack their own, otherwise broken after I Division
Not responsible, in the event of loss in the operation of the goods, compensation in accordance with international practice, not more than USD100.0, regardless of its commercial utility or special value to the sender.
Over USD100.0 value, commercial insurance is recommended. Packaging must be good, refuse to pack bad goods, for the whole ticket express all lost, I Division will be based
Compensation is awarded for declared value, but the maximum amount of compensation is USD100 and no compensation is awarded for shipping costs. For high-value goods, it is recommended to purchase your own insurance.
3. If the express is damaged or lost, the conseter must file a complaint with the destination within 48 hours after signing and receiving the complaint, which will be provided after the destination service provider receives the complaint
Reference? Number. The sending agent must file a claim against us on this Reference Number, otherwise it will not be admissible;
Provide a conseicatory note and invoice, submit a letter of claim within 7 days of the receipt of the express and indicate the above-mentioned NO on the claim letter, and if the goods are damaged, the goods shall be damaged
Detailed photographs (including internal, external packaging and damaged facts);
